Shipping, Duty & Warranty Policy
1. Global Shipping
All iDraw Pen Plotters are eligible for worldwide FREE shipping.
- Shipping method: Air Express or Sea Freight (depends on model and destination)
- Orders are processed only after quality inspection
- Tracking number is available upon request via support@idrawpenplotter.com
- We only use official carriers such as DHL, UPS, FedEx, or TNT
2. Production & Handling Time (iDraw Series)
Before shipment, each iDraw unit undergoes strict testing and assembly checks:
- iDraw A4 / H A3 / H SE A3: 2 business days
- iDraw H A2 / H A1 / H A0: up to 2 weeks
- iDraw H SE A2: 1 week (air) / up to 1 month (sea shipping option)
3. Delivery Time
Delivery time depends on shipping method:
Air Shipping
- Typical delivery time: ~1 week worldwide
- Fastest option for most iDraw models
Sea Shipping (selected large orders)
- Delivery time: ~1 month or longer
- Used for cost efficiency on bulk or oversized shipments
4. Import Tax & Customs Duty
Import duties are not included in product prices unless explicitly stated.
United States
- Most iDraw models are shipped duty-free
- Some cases may still require local customs tax depending on regulations
Other Countries
- Customers are responsible for local import taxes and customs duties
Low Invoice Value Option
For selected iDraw models:
- Declared value may be reduced (e.g., ~$125 for plotters)
- This helps reduce import tax burden
- Must comply with local customs regulations
- Contact support@idrawpenplotter.com for arrangements
⚠️ Customs outcomes vary by country and cannot be fully guaranteed.
5. Shipping Methods
Air Express (Recommended)
- Fast delivery (~1 week)
- Used for most iDraw A-series and H SE models
- Suitable for customers requiring quick delivery
Sea Freight
- Used for large machines or cost-sensitive shipments
- Slower delivery (~1 month+)
- More economical for oversized orders
6. Shipping Disclaimer
Delays may occur due to uncontrollable factors such as:
- Extreme weather
- Customs inspections
- Carrier delays
- Global disruptions
In such cases:
- We will assist customers with tracking updates
- Delivery dates may be adjusted without liability for delay
Some carriers may deliver without signature. If missed:
- Package may be held at local post office or pickup point
7. Warranty (iDraw Pen Plotters)
All iDraw Pen Plotters include a:
12-Month Limited Warranty
Covers:
- Manufacturing defects
- Mechanical or electronic failure under normal use
Warranty Requirements
Customers must provide:
- Order number or invoice
- Proof of issue (photos/videos if needed)
- Product may need to be returned for inspection
8. 30-Day Return Policy
Customers may return iDraw products within 30 days of delivery for:
- Refund
- Store credit
- Replacement (if eligible)
Conditions:
- Item must be unused and in original packaging
- Return shipping cost is borne by customer unless defective
9. Non-Returnable Items
The following are not eligible for return:
- Clearance items
- Gift cards
- Personalized/customized items
- Bundled discounted sets (unless full bundle returned)
- Fully assembled or heavily used units
If defective, exceptions do not apply.
10. Warranty Exclusions
Warranty does NOT cover:
- Physical damage (drops, misuse, water, etc.)
- Unauthorized repairs or modifications
- Lost or stolen items
- Normal wear and tear
- Purchases from unauthorized sellers
- Expired warranty period
11. Shipping Responsibility
- If return is due to defect: we assist according to warranty terms
- If return is non-defective: customer is responsible for shipping costs
- Damage during return shipping (non-defect cases) is the customer’s responsibility
12. Support Contact
For any shipping, duty, or warranty assistance: